Return & Refund Policy

At TaxBridge, we aim to provide a transparent and reliable experience for taxpayers and tax professionals. This Return & Refund Policy explains when a user may request cancellation, refund, or resolution of a payment made through the TaxBridge platform.

1. Service Cancellation

A service request may be cancelled before the tax professional begins providing the service, subject to the applicable terms of the accepted quotation.

Once professional work has commenced, cancellation and refund eligibility may depend on the stage of the service and the work already completed.

2. Refund Eligibility

A user may be eligible for a full or partial refund in circumstances such as:

• The professional has not started the agreed service.
• The professional fails to provide the agreed service without a valid reason.
• The service is cancelled by the professional.
• A payment was made due to a technical or duplicate transaction error.
• TaxBridge determines, after reviewing a dispute, that a refund is appropriate.

Refund eligibility may vary depending on the nature of the service, the agreed quotation, and the amount of work already completed.

3. Non-Refundable Situations

A refund may not be available where:

• The agreed service has already been substantially completed.
• The user provides incorrect, incomplete, or misleading information.
• The user changes their mind after the professional has completed the agreed work.
• The professional has delivered the service according to the agreed scope.
• The issue results from circumstances outside the professional's or TaxBridge's reasonable control.

4. Refund Request Process

To request a refund, users should contact TaxBridge through the official support channel and provide relevant information regarding the transaction and reason for the request.

TaxBridge may review the service request, quotation, payment records, communication history, and other relevant information before making a decision.

5. Dispute Resolution

If a taxpayer and tax professional disagree regarding the delivery or quality of a service, TaxBridge may review the dispute based on the available information.

Where applicable, TaxBridge may facilitate communication between the parties and determine an appropriate resolution in accordance with the platform's policies and the agreed service terms.

6. Refund Processing

Approved refunds will generally be processed through the original payment method or another appropriate method supported by TaxBridge.

The time required for the refunded amount to appear in the user's account may depend on the payment gateway, bank, mobile financial service provider, or other payment service provider.

7. Platform and Payment Fees

Where applicable, certain platform or payment processing fees may be non-refundable, depending on the circumstances of the transaction and the applicable payment provider's terms.

Any applicable fees or deductions will be communicated where reasonably possible before processing the refund.

8. Duplicate or Failed Transactions

If a user is charged more than once for the same transaction due to a technical or payment processing error, the additional confirmed payment may be eligible for a refund after verification.

For failed transactions where funds have been temporarily deducted, the amount may be automatically reversed by the relevant payment provider according to its processing timeline.

9. Policy Changes

TaxBridge reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

10. Contact Us

For refund requests, payment concerns, or questions regarding this policy, please contact TaxBridge through the official contact information provided on our website.